Tyme Bank Branches Email Address and Contact Details for Customer Service
Tyme Bank is one of the modern banks in South Africa that carries out almost all its services digitally. The bank does not have branches, and knowing that lack of branches may limit the ability of customers to reach the bank, they have provided reliable and effective customer service to deal with their customers.
Their customer service is top-notch, and the agents are always available to attend to the needs of their numerous customers. We have put together all the contact details for Tyme Bank customer service in this article.
Unlike the big four banks (ABSA, FNB, Standard Bank, and Nedbank) in South Africa, Tyme Bank does not have branches scattered across the country. However, they have partnered with malls like Pick n Pay and Boxer to make it easier for customers to access the bank’s services.
The lack of branches may seem to discourage potential customers from opening an account with the bank as they may make a big deal of the fact there is no nearby physical address they can go to in case of an emergency. However, Tyme Bank has supplemented this by providing different means to contact the bank.
You can contact Tyme Bank via call, email, website, and social media. The bank operates digitally, and as such, it explains its lack of branches as a deliberate attempt to enable the bank to do more at a reduced cost for its customers.
The assumption of not having a physical address may be taken too far because Tyme Bank has one physical location at 34 & 36 Fricker Road, Ground Floor, Illovo, 2041 Johannesburg. Also, there are over 14,000 Pick n Pay till points and 700 Boxer network kiosks you can visit in place of a bank branch.
Here is how to find the closest Tyme Bank Kiosk:
Tyme Bank has provided different numbers through which customers with complaints can reach customer service. For general customer service, you can contact Tyme Bank on0860999119. However, for more specific reasons like missing card or credit card inquiries, here are the numbers to call:
It is noteworthy that Tyme Bank’s customer service numbers are available from 7 am to 8 pm, seven days a week. You can also place a call through to Tyme Bank during public holidays as they are always ready to help you. Also, calling Tyme Bank’s customer care agent is one of the easiest and fastest methods of reaching the bank.
Another effective way of reaching Tyme Bank is via email. You can send an email to[email protected]. It may take some hours or days for your email to be responded to. As such, your email should contain all relevant details about your complaints and details that would help the bank resolve the issue you are facing.
It is also possible to get in touch with a customer service agent from Tyme Bank via the official Tyme Bank website. Here is how it works:
You can send a complaint or compliment to Tyme Bank through the official website by doing the following:
It can be offensive to lodge a complaint and feel unsatisfied with the response you get or how it was attended. To help customers with such issues, Tyme Bank has made it possible for customers to escalate a service query. Here is how to go about it:
You can reach Tyme Bank via WhatsApp, Facebook, Instagram, and Twitter. Staying in touch with Tyme Bank on social media will be a great way to stay updated about your account and banking policies.
Just like you chat with your friends and family via Whatsapp, you can also have a conversation with Tyme Bank on the social media platform. You can check your account balance and learn more about the features of your Tyme account via WhatsApp. Here is how to connect with Tyme Bank on WhatsApp:
Alternatively, you can do the following:
You can stay in touch with Tyme Bank and lodge a complaint via Instagram:
Tyme Bank has a customer service agent who responds to complaints and compliments in the comment section and their DM. However, it may take a couple of minutes before you get a response.
Twitter is another great platform where you can lodge a query or stay in touch. Here is how to go about it:
Tyme Bank seems very active on Twitter; as such, it is safe to say you can be sure of getting a response without so much delay.
Here is how to reach Tyme Bank through Facebook:
Like with all their social media handles, they are also very active on Facebook. You can also connect with Tyme Bank on LinkedIn and YouTube by subscribing to the channel. We hope this article has helped you find numerous ways to contact and stay in touch with Tyme Bank.
